FAQs

FREQUENTLY ASKED QUESTIONS:

AUTHENTICITY

Q.)  Are your products authentic?

All sneakers, streetwear and accessories are 100% authentic, guaranteed. 

Each item is thoroughly examined in-hand and authenticated by members of our team before being made available on our marketplace. In order to guarantee the authenticity of every item on offer, our team sources goods solely from a reliable network of sellers.

Every item will undergo an in-hand verification check to ensure authenticity. 

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 SHIPPING 

Q.) How long will it take for my order to arrive?

Your order will arrive within 1-3 working days unless stated otherwise. Shipping will take place once payment is received. 

Q.) What are the available shipping options?

Standard Door to Door provides a delivery straight to your doorstep within 1 - 3 working days. Regional areas can expect one working day's delay.

Overnight Delivery to Door provides a next day delivery straight to your doorstep the following working day between all major centres and their immediate surroundings. Outlaying areas can expect a one day delay. 

PostNet to PostNet provides a delivery to your selected PostNet branch within 1 - 3 working days. PostNet is a convenient delivery offering to take delivery of your parcel if shipping to door is not possible. Please note that you will be required to collect the parcel at your nearest PostNet branch.

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 EXCHANGES

Q.) Can I exchange my order?

All sales are final. Returns and exchanges will only be permitted under specific circumstances that have been deemed fit by our team or unless otherwise stated.

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 CONDITION

Q.) Are all products brand new?

All sneakers, streetwear and accessories available online are brand new unless stated otherwise. Our current selection primarily features new products, with a limited selection of pre-owned items. All pre-owned items will be clearly marked and stated with a condition out of 10.